Forest Hill Receives National Recognition for Quality

AHCA award AD photo 11 30 17 Taggett & Perreault

PHOTO left to right: Forest Hill resident, Patricia Taggett & Amy Perreault, C.N.A.-M, recipient of Maine’s 2017 Excellence in Long-Term Care Award

Fort Kent ~ Travis Guy, Administrator at Forest Hill Rehabilitation and Skilled Nursing Center, received notification from Dr. David Gifford, Senior Vice President of Quality and Regulatory Affairs at the American Healthcare Association and National Center for Assisted Living (AHCA/NCAL) that Forest Hill has received a five-star rating from the Quality Initiative Program. In his letter to Mr. Guy, Dr. Gifford said, “We commend you for your staff’s proven commitment to quality, demonstrated by your attainment of the Quality Initiative goals. Your accomplishment means improving the lives of the individuals you serve.” Dr. Gifford’s letter also noted that Forest Hill’s extraordinary efforts in meeting the measurable quality targets are an inspiration to others and invigorates the work of AHCA/NCAL.   

The AHCA is a non-profit federation of affiliated state health organizations, together representing more than 10,000 non-profit and for-profit assisted living, nursing facility, developmentally disabled and subacute care providers that care for more than 1.5 million elderly and disabled individuals nationally. The Quality Initiative Recognition Program is designed to recognize AHCA nursing center members that demonstrate the attainment of four or more out of the eight AHCA Quality Initiative goals. Forest Hill not only achieved its goals but also surpassed the targets in five out of eight quality indicators.

Mr. Guy reports that the honor was earned by the staff’s focus on improving processes around: safely reducing the number of hospital readmissions, safely reducing the off-label use of antipsychotics, safely discharging residents back into the community, documented functional improvement of residents and safely reducing hospitalizations. He explained that several processes have been implemented to improve care and have had a major impact on the high level of quality care for residents. Specifically, he points to the high level of pharmacist involvement in medication regimen reviews. In addition, a Nurse Practitioner is onsite twice a week to review resident plans of care. This is an opportunity for the clinical staff to communicate directly with a provider. Also important is the fact that Forest Hill became Certified in May of 2016 as a Music and Memory Program, providing residents with individualized and group activities accompanied by music and singing.

Since 1974, Forest Hill has served Fort Kent and the surrounding communities in providing rehabilitative, restorative, and ongoing skilled nursing and long term care to patients and residents in need of services. Forest Hill and other nursing centers who achieved these goals will be honored at the AHCA/NCAL Quality Summit in New Orleans in March of 2018.

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