Northern Maine Medical Center serves its communities with compassion, dignity and pride. We understand that what matters most to our patients is safe and effective care. We are committed to exceeding your expectations each and every time you seek our services.

In this section of our website, you will find information related to our ongoing work in quality improvement under the menu tabs Accreditation and Ratings.

We ask patients, families and the public to communicate with us about any and all of our services. Your feedback is invaluable to us in guiding our work to continually improve our services. Please feel free to contact our Quality Improvement Department by phone at 207-834-1532. In 2015 we launched a We’re Listening Campaign to make it easier for you to provide us with feedback about how we are doing. To learn more, click on link We’re Listening.

If you feel your concerns are not being addressed within our organization, you can communicate this directly to:

The Joint Commission at 1-800-994-6610 or by e-mail or to the Maine Department of Health and Human Services at 1-800-383-2441.