Northern Maine Medical Center serves its communities with compassion, dignity and pride. We understand that what matters most to our patients is safe and effective care. We are committed to exceeding your expectations each and every time you seek our services.
In this section of our website, you will find information related to our ongoing work in quality improvement under the menu tabs Accreditation and Ratings.
Please tell us how we are doing! Making it easy for patients to provide frank feedback about their experience is fundamental to achieving meaningful improvements in healthcare safety and quality. A number of processes continue to be implemented to facilitate this communication in order to engage more members of the public in the evaluation of our services. Ensuring greater transparency for the public is a driving force to better understand what patients expect in a healthcare encounter. As a community hospital, we are proud, but never satisfied, in our commitment to the people who trust us to deliver exceptional care.We ask patients, families and the public to communicate with us about any and all of our services. Your feedback is invaluable to us in guiding our work to continually improve our services. Please feel free to contact our Quality Improvement Department by phone at 207-834-1531.
If you feel your concerns are not being addressed within our organization, you can communicate this directly to:
Maine Department of Health and Human Services at 1-800-383-2441 or to The Joint Commission using one of the options below.
To contact The Joint Commission, choose one of the following options:
At www.jointcommission.org using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website.
By FAX to 630-792-5636
By mail to The Office of Quality and Patient Safety (OPQS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.